Measure what matters and manage your measures
Create a performance measurement system designed to drive bottom line results.
- Identify leading and lagging measures
- Distinguish between activity, output and outcome measures
- Cascade this system through all departments and each member of the workforce
Success is often measured by focusing on the financial return. Unfortunately, financial measures are lagging results. By the time the financials show signs of trouble, it is often too late to address the cause. Creating a holistic set of measures allows the organization to:
- Create alignment
- Trigger early identification of issues
- Prioritize and focus on specific areas of improvement
- Achieve control of financial results
Initiatives and Objectives
Once the balanced measures are determined, organizations can align their initiatives and action plans to drive performance in those areas to greater heights.