Organizations are exposed- often unknowingly- to risks that could result in loss of customer, employees, profits and potential litigation. The Enterprise Assessment is designed to uncover these risks and expose opportunities for improvement.
The assessment is based on the Baldrige Criteria for performance excellence. The assessment provides insight into critical gaps using proven tools and techniques executed by an experienced team of experts.
Benefits
- Identified strengths and opportunities for improvement in six key areas.
- Cross cutting themes of findings presented in Executive Summary
- Uncover and mitigate risks
- Ensure return on investments
- Align to the business plan
The leadership team recieves a report identifying strengths and opportunities for improvement in each area. The findings include a quantifiable overall score as well as an individual score for each of the six categories. Scores are a composite of ratings in the four areas of:
- Approach definition
- Organizational deployment
- Systematic improvement
- Integration with other systems
Categories of Evaluation Include:
Alignment and Measurement- Does the organization have clearly established dierection, accompanied by a balanced set of easures that are managed to defined goals? Is there fiscal accountability? Is there clear, accountable and transparent governance? How is ethical behavior promoted and assured?
Process Managemet- Are basic process management tools in place to minimize the risk of losing critical knowledge and capitalize on employee engagement? Are processes continuously improved and operate in an efficient and effective manner to serve customers?
Employee Engagement- Does the organization have practices and systems in place for managing legal risk related to employment laws? Do they include employement practices that create a culture of employee engagement to maximize their contributions?
Protection Management- Are business continuity and IT disaster recovery plans in place to speed recovery and mitigate cost? Does insurance coverage maximize financial protection in the event of loss?
Customer Relationships- Does the organization have a systematic approach for listing to and learning from customers and key stakeholders? Does knowledge of the customers' needs permeate the organization?
Knowledge Management- Is the necessary infrastructure in place to capture and utilize data in an efficient and effective manner? Is data shared, analyzed and used for growth and improvment?