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Baldrige, Following the Road to Excellence

Recommended Participants:  All those wanting to gain insight and/or apply the Baldrige criteria.  Within Baldrige modeled organizations, this course is applicable to all employees.  Class size from 10-25.

Course Length:             8 hours (presented in 2 four hour sessions)

Topics Covered:   

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Background of Baldrige

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Baldrige Objectives

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Core Values

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Criteria frame work

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Criteria

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Overriding themes

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Scoring

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Baldrige with other improvement initiatives

 

Quality, The Big Q

Recommended Participants:             All team members / employees. 

Course Length:             1 ½ hours

Topics Covered:

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Defining Quality

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Foundation of Quality

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Internal and External Customer Focus

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Continuous Improvement

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Linking organizational and individual goals to quality

 

 

 

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Last modified: July 23, 2003