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Customer and Employee Insight TM

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EMPLOYEE INSIGHT

Securing employee insight on issues crucial to organizational success through the 4C Process.

Capabilities

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Customized employee and customer surveys

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Combination custom and standardized employee survey offers opportunity to focus on organizational issues while providing benchmarking opportunities

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Focus group and individual interviews provide in depth analysis

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Customized demographic data in graphical format

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Clearly stated, well substantiated, objective identification of strengths and improvement opportunities

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Provides an excellent foundation for strategy development and future benchmarking

Employee Insight Results

Provides measurements in critical core competency areas© 2000 Jennifer Sprecher, including:

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Customer Focus

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Process Improvement

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Teamwork

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People

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Resources (Equipment and Information)

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Direct Supervisor

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Management

Core competency areas are copyrighted material.

4C Process © 2000 Jennifer Sprecher, the following process is copyrighted material

bulletConfidential

    We work hard to ensure the integrity of your organization using a reiterative confidential process.

bulletCritically focused

Survey and interviews are based on models with proven links to profitability.

bulletComprehensive

We go beyond the "climate study" and into issues that can guide continuous improvement efforts.

bulletCore Driven

The process is designed to dig down to the root of the problem, leaving organizations with a clear definition of strengths and opportunities.the issue.

Contact Information

Telephone                         FAX                      e-mail
206-713-5455                 360-779-3919          cpc@cpc-international.com
 

 

 

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Last modified: July 23, 2003